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Acceptance: The price quotation is accepted by the customer/ client by written acceptance/ or purchase order/ advance payment.
Inspection: The client has the right to inspect the product and may address considerations. In case of shipping the product (the client being unable to physically see the product), we would send videos, picture all along the process and at the end of it.
Billing and payment: An advance payment is necessary for starting a custom order, usually 20% of total price of the product; All the custom or personalized products are non refundable. If the customer cancels the custom order, the advance payment is non refundable. A full payment is necessary when ordering a special product form the website that we already have in stock. A full payment is necessary upon receiving the order (custom ones).
Client responsibilities: The client is responsible for storing, cleaning and maintaining a good health of the product. The contractor is responsible for delivering the highest quality product and instructions on storing & cleaning of the product.
Limited warranty: the contractor warrants the product under normal use and safe storing and cleaning for a period of 12 months from the date of purchase/ delivery.
